Slots are a new way to access a customer’s account information in the Self-Service application. These slots can be accessed from multiple intents. This provides a more flexible way to build bot flows. The ability to use slot in any intent improves the flexibility of your bot flow, increases productivity and reduces time spent on re-coding Gbo303

Slot schemas are defined in the Schema Editor. The schema editor’s validation checks ensure that you can’t register a slot schema that is not valid. Like content types, slot schemas have a setter function. You can choose to use dot or dot dot syntax when referencing the setter. The dot dot syntax has the advantage of resembling function calls but is not as concise.

A slot has its own CSS selector that enables Personalization to identify the area on a webpage where a slot will render. If you change the CSS selector entered into a slot card, the slot’s highlighting on the page changes. However, the underlying HTML remains the same.

A slot can be used in a sign up form to populate times for appointments or shifts. Using a slot, you can specify the days of the week when the appointment or shift is needed and add the number of dates/times that are needed. You can also select a specific resource/schedule or create a new one from the drop down menu. Once you’ve specified these fields, the system automatically populates the time slots.